Privacy policy

This Privacy Policy explains how CF ECHEVERRIA CAPITAL LLC, operating Metro Shine Studio at https://www.metroshinestudio.company/, may collect, use, disclose, retain, and protect information associated with visitors and customers.

Metro Shine Studio offers cups, bowls, plates, dishes, and related tableware products through its online storefront. We understand that an online purchase requires customers to share information such as names, delivery addresses, contact details, and transaction information. This Policy describes how that information may be handled.

1. Information You Provide

Depending on your interaction with the Website, we may collect:

Name;
Email address;
Telephone number, if provided;
Billing address;
Shipping address;
Order number;
Products purchased;
Quantity information;
Transaction details;
Return and refund information;
Customer-service correspondence;
Reviews or feedback;
Information voluntarily included in communications.

We collect only information reasonably relevant to the particular interaction whenever practicable.

2. Payment Information

Purchases may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

Payment status;
Transaction identifier;
Payment type;
Limited payment details;
Refund information.

We generally do not need to maintain complete payment-card numbers on our own systems.

Third-party payment providers may maintain separate privacy policies governing their processing of payment information.

3. Automatically Collected Information

When you browse our Website, technical information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Referring webpage;
Pages visited;
Date and time of access;
General Website interaction information;
Session information;
General geographic information derived from technical data;
Diagnostic and security information.

This information can help us understand Website performance and identify technical or security issues.

4. How We Use Information

Information may be used to:

Process orders;
Verify transactions;
Arrange shipping;
Send order confirmations;
Provide delivery updates;
Process returns;
Process refunds;
Respond to customer inquiries;
Maintain business records;
Improve Website functionality;
Analyze Website performance;
Detect fraud;
Investigate suspicious activity;
Protect Website security;
Prevent misuse;
Provide permitted promotional communications;
Comply with legal obligations;
Establish or defend legal claims.

5. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage, analytics technologies, or comparable tools.

These technologies may help us:

Maintain Website functionality;
Remember preferences;
Support shopping functionality;
Analyze Website traffic;
Measure performance;
Improve navigation;
Detect security issues;
Understand marketing performance where applicable.

You may control some cookies through your browser settings, although disabling certain technologies may affect Website functionality.

6. Service Providers

Information may be shared with service providers that support business operations, including:

Payment processors;
Shipping carriers;
Fulfillment providers;
Website hosting providers;
Technology providers;
Analytics providers;
Security services;
Customer-support providers;
Professional advisers;
Other vendors necessary to operate the Website.

Information provided to service providers should be limited to what is reasonably necessary for the relevant service, subject to applicable law.

7. Legal Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law;
Respond to lawful legal process;
Protect our rights;
Protect customers or others;
Investigate suspected fraud;
Address security incidents;
Enforce applicable agreements;
Prevent unlawful activity.

8. Business Transfers

If CF ECHEVERRIA CAPITAL LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, bankruptcy proceeding, or comparable business transaction, information associated with the Website may be transferred as part of that transaction, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

Nevertheless, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore cannot promise absolute protection against every possible unauthorized access event or security incident.

10. Data Retention

We may retain information for as long as reasonably necessary for:

Order fulfillment;
Accounting;
Customer support;
Returns and refunds;
Fraud prevention;
Security;
Dispute resolution;
Legal compliance;
Business administration.

Different information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, tax, security, and operational obligations.

11. Florida Privacy Considerations

Florida has enacted privacy and data-security provisions within Chapter 501. The applicability of particular provisions can depend on statutory thresholds, exemptions, business activities, and other circumstances.

Accordingly, we do not represent that every statutory privacy right applies to every visitor or transaction.

Where applicable Florida privacy law provides an individual with a right or protection that applies to our processing of that individual's personal information, we intend to honor that right in accordance with the applicable legal requirements.

12. Privacy Requests

Questions concerning personal information may be sent to:

CF ECHEVERRIA CAPITAL LLC
Attn: NOELLE MARIE VOTINO
18520 NW 67TH AVE #278
HIALEAH, FL 33015
United States

Email: [email protected]

For certain requests, reasonable identity verification may be necessary to prevent unauthorized disclosure.

13. Marketing Communications

Where promotional communications are sent, recipients may use available unsubscribe instructions.

Opting out of marketing communications does not necessarily stop transactional messages.

We may continue to communicate regarding:

Orders;
Payments;
Shipping;
Delivery;
Returns;
Refunds;
Security;
Customer-service matters;
Important Website changes.

14. Children's Privacy

The Website is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law.

Parents or legal guardians who believe that information from a child has been improperly collected may contact us.

15. Third-Party Websites

The Website may contain links or integrations involving independent third-party services.

We do not control the privacy practices of independent third parties and recommend reviewing their privacy policies before providing information through their platforms.

16. Customer Reviews and Communications

If customers voluntarily submit reviews, photographs, comments, questions, or other content, we may process that information for customer-service, Website, moderation, or business purposes consistent with applicable law.

Customers should not submit passwords, complete payment-card numbers, government identification numbers, or other unnecessary sensitive information through public areas or ordinary email.