Shipping policy

This Shipping Policy explains how CF ECHEVERRIA CAPITAL LLC, operating Metro Shine Studio, processes and ships cups, bowls, plates, dishes, and related tableware purchased through https://www.metroshinestudio.company/.

Because some tableware can be fragile, our shipping process is designed to balance reasonable delivery expectations with appropriate handling and protective packaging.

1. Shipping Charges

Our standard shipping structure is:

• Free shipping for qualifying orders with a merchandise subtotal of $10.00 or more; and
• $5.99 shipping for orders with a merchandise subtotal below $10.00.

Any different shipping charge displayed at checkout for a particular order will be shown before the customer completes the purchase.

2. Processing Time

We generally aim to process orders within approximately 1–3 business days after successful order placement and payment authorization.

Processing may involve:

• Payment verification;
• Inventory confirmation;
• Product selection;
• Quality inspection where appropriate;
• Protective packaging;
• Shipping-label preparation;
• Address verification;
• Carrier handoff.

Weekends and applicable holidays may not count as business days.

3. Estimated Transit Time

After an order has been handed to the carrier, standard domestic transit is generally estimated at approximately 3–8 business days.

A typical order may therefore take approximately 4–11 business days from order placement to delivery.

These timeframes are estimates rather than guarantees unless a particular shipping service is expressly identified as guaranteed.

4. Fragile Merchandise Handling

Cups, bowls, plates, and dishes may be susceptible to damage from impact, compression, vibration, or rough handling during transportation.

We may use reasonable protective packaging appropriate to the product.

Customers should retain the shipping packaging until the merchandise has been inspected, particularly when an order contains fragile tableware.

5. Federal Shipping Requirements

Federal law imposes requirements on Internet merchandise orders concerning shipping representations.

The FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires a seller to have a reasonable basis for an advertised shipping period or, when no period is stated, a reasonable basis to expect shipment within 30 days. If the seller cannot ship within the applicable period, the seller must follow applicable delay-notice and cancellation/refund procedures.

Our shipping procedures are intended to comply with these requirements.

6. Tracking Information

Where tracking is available, tracking information may be provided after the package has been processed and accepted by the carrier.

Tracking may initially show limited movement because the first carrier scan may not appear immediately.

Customers should allow reasonable time for carrier systems to update.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please verify:

• Recipient name;
• Street number;
• Street name;
• Apartment, suite, or unit number;
• City;
• State;
• ZIP code.

Incomplete or incorrect information can result in delayed, redirected, or unsuccessful delivery.

8. Address Changes

If an address error is discovered after an order is submitted, contact us immediately.

We will make reasonable efforts to correct an address before fulfillment, but cannot guarantee that a change will be possible after the order has been packed or transferred to the carrier.

9. Carrier Delays

Delivery may be affected by circumstances beyond our direct control, including:

• Severe weather;
• Natural disasters;
• Carrier congestion;
• Holiday volume;
• Transportation interruptions;
• Regional service disruptions;
• Incorrect address information;
• Security events;
• Infrastructure problems;
• Other extraordinary circumstances.

10. Delayed Orders

If we learn that an order cannot be shipped within the applicable promised period, we will provide the notices and options required by applicable federal law.

Depending on the circumstances, a customer may be offered:

• A revised shipment date;
• An opportunity to consent to a delay;
• Cancellation of the order;
• A prompt refund for unshipped merchandise.

For longer or indefinite delays, applicable FTC requirements may require affirmative customer consent rather than relying solely on silence.

11. Damaged Packages

If a package arrives visibly damaged, customers should photograph the condition of the:

• Outer box;
• Shipping label;
• Protective packaging;
• Individual products;
• Cracks, chips, breaks, or other damage.

Contact us promptly with the order number and photographs.

We will review the circumstances under our Return and Refund Policy and applicable law.

12. Broken or Damaged Tableware

If a cup, bowl, plate, or dish arrives broken, cracked, or materially damaged, customers should avoid using the damaged product for food or beverage service.

Please preserve the merchandise and packaging where reasonably practical until the matter has been reviewed.

13. Missing or Incorrect Merchandise

Contact us if:

• An item is missing;
• The wrong product was delivered;
• The quantity is incorrect;
• The wrong size or configuration was shipped.

We may request photographs of the package, shipping label, packing materials, and received merchandise.

14. Lost Packages

If tracking indicates delivery but the package cannot be located, customers should first check:

• Mailroom;
• Reception desk;
• Package locker;
• Building entrance;
• Household members;
• Neighbors;
• Carrier delivery photographs or notes.

If the package remains missing, contact us so we can review the shipment information.

15. Multiple Shipments

An order containing several products may occasionally be divided into multiple shipments.

Products shipped separately may arrive on different dates, and separate tracking information may be provided.

16. Travel and Event Planning

Customers purchasing tableware for an event, gathering, holiday, party, move, or other date-sensitive occasion should allow additional time beyond the estimated delivery window.

We do not recommend relying on the final estimated delivery date when merchandise is required for a non-flexible event.

17. Refused or Returned Packages

If a package is refused or returned because of an incorrect address, failure to accept delivery, or another customer-related circumstance, the order may be evaluated under the Return and Refund Policy.

Any refund or reshipment will depend upon the circumstances, merchandise condition, carrier information, and applicable law.

18. Shipping Restrictions

Certain delivery locations may be unavailable because of carrier limitations, operational restrictions, or applicable legal requirements.

If an order cannot reasonably be fulfilled to a particular destination, we may contact the customer regarding cancellation or another available option.

19. Changes to Shipping Services

We may change carriers, fulfillment partners, packaging procedures, or shipping methods when reasonably necessary.

Any material effect on an existing order will be addressed consistently with applicable law.

20. Shipping Contact

CF ECHEVERRIA CAPITAL LLC
Attn: NOELLE MARIE VOTINO
18520 NW 67TH AVE #278
HIALEAH, FL 33015
United States

Email: [email protected]

Please include your order number and tracking number whenever available.